All purchases are legally binding and should you wish to exchange your product purchased or return for a refund. You must notify us within 14 days of purchase via email through our website and the product must then be returned within 28 days. For a full refund to be given the product and it packaging must not be damaged or used in anyway, should either occur we reserve the right to refuse any refund and you maybe charged a processing fee for the return of any product damaged or used. Returning a product for a full refund that is faulty within the 12 months of purchase is subject to manufactures returns policy and investigations. Where a product is not found to be of fault through manufacturing no refund will be provided, where a product is found to be faulty under manufactures returns policy, you will be offered a replacement or refund depending on product avaliablity at that time.